Return policy
Our return policy lasts 91 days. If 91 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 91 days after delivery
Refund Policy for Customs Delays
At Snusforsale, we strive to ensure a seamless and hassle-free delivery experience for all our customers. However, international shipping can sometimes encounter unexpected delays, especially when orders are held at customs.
Eligibility for a refund due to order stuck in customs
- Notification: Please inform us if your order has not arrived within the expected delivery time, and you have received notification from the carrier that it is detained at customs.
- Verification: Our team will verify the status of the shipment with the carrier.
- Refund Processing: Once confirmed, we will initiate a refund of 50% of the purchase price of the products in the delayed shipment. Shipping costs is not refunded. The refund will be processed back to your original method of payment within 5-7 business days.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Sale items may be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@snusforsale.com and send your item to: 172 67 Sundbybergs Torg 1, Stockholm, Sweden
Shipping
To return your product, you should mail your product to: 172 67 Sundbybergs Torg 1, Stockholm, Sweden
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
3 Year – Right of Complaint
1. Right of Complaint:
We at Snusforsale are committed to providing our customers with high-quality products and excellent service. If you experience any issues with your purchase from our website, you have the right to lodge a complaint within 3 years from the date of purchase. This Right of Complaint outlines the terms and conditions under which you can exercise your rights.
2. Covered Items:
The Right of Complaint applies to all products available on snusforsale.com, unless explicitly stated otherwise in the product description. The right covers defects in materials, workmanship, and functionality.
3. Exclusions:
The following situations are covered by the Right of Complaint:
a. Damage caused by misuse, improper handling, neglect, or accidents. b. Damage resulting from unauthorized repairs or modifications. c. Normal wear and tear, including minor cosmetic imperfections. d. Products that have been tampered with, altered, or disassembled. e. Any damage or defects that result from external causes such as fire, water, or natural disasters.
4. How to Lodge a Complaint:
If you believe your purchased product has a valid complaint, please follow these steps:
a. Contact our Customer Support within the 3-year period by emailing info@snusforsale.com or using the contact form on our website. b. Provide your order number, a clear description of the issue, and any supporting documentation such as photos or videos. c. Our Customer Support team will guide you through the complaint process, which may include troubleshooting steps, return instructions, or other necessary information.
5. Resolution Process:
Upon receiving your complaint, we will review the provided information and, if necessary, arrange for the inspection of the product. If the issue is confirmed to be covered by the Right of Complaint, we will, at our discretion:
a. Repair the product. b. Replace the product with an identical or equivalent model. c. Issue a refund if a repair or replacement is not feasible.
6. Shipping Costs:
If a product needs to be returned for resolution, the cost of shipping to our service center will be covered by the customer. Snusforsale will cover the cost of shipping the resolved product back to the customer.
7. Customer’s Legal Rights:
This Right of Complaint does not affect the legal rights of customers under applicable consumer protection laws.
8. Contact Information:
For any questions or complaints, please contact our Customer Support at: Email: info@snusforsale.com
9. Amendment of Terms:
Snusforsale reserves the right to modify or amend these terms at any time, without prior notice, to ensure compliance with legal and regulatory requirements.
This Right of Complaint is effective as of 2023-01-01 and applies to all purchases made on snusforsale.com.
