Customer support

Contact Snusforsale

Questions about an order, a product or shipping to your country? Our team in Sweden is here to help and usually replies within 24 hours on weekdays.

Email us

info@snusforsale.com

Call us

+46 8 490 094 36

Belal & Hamodi – the founders behind Snusforsale

Write to us

Send us a message

Fill in the form and we will reply by email. If your question is about an order, include your order number – it helps us answer faster.

We only use your details to answer your message. Read our privacy policy for more information.

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Company details

Who you are talking to

Snusforsale.com is owned and operated by OrderUp Sweden AB.

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Most questions are answered here

No need to wait for a reply – these guides cover what customers ask us about most.

Where is my order?

Your shipping email has a PostNord tracking link. For more detailed updates, enter your tracking number at ParcelsApp.

Track your parcel →

Shipping and delivery times

Orders usually ship within 24 hours on weekdays. Delivery takes 2–5 business days in Europe and 4–14 to other countries.

Shipping policy →

Returns and refunds

Unused products in their original packaging can be returned within 180 days of purchase.

Refund policy →

Customs and your country

Rules and taxes differ between countries. Check what applies where you live before your first order.

Country shipping guide →

Payment

Pay with Visa, Mastercard, Apple Pay or Google Pay. Payments are processed securely by Nets.

Payment policy →

Wholesale orders

Buying for a shop or a business? Read how wholesale works and get in touch with us.

Wholesale →

FAQ

Frequently asked questions

I haven’t received an order confirmation or shipping email

First, check your spam folder – our emails occasionally end up there. If you still can’t find it, contact us and we will help you out. Also keep in mind that you only get a shipping confirmation once your order has left us. We aim to ship all orders within 24 hours, but we don’t ship on weekends, so an order placed on Friday may be shipped on Monday.

Why is my order taking so long to arrive?

Our checkout shows estimated delivery times that are as accurate as we can make them. If an order takes longer, the most common reason is that customs in your country need extra time to process the parcel. It is unusual, but some parcels stay with customs for two weeks or slightly longer. Unfortunately, this is outside our control.

How can I get more tracking information?

Your shipping email includes a tracking link to PostNord, but PostNord only shows updates from its own network. For more details, enter your tracking number at parcelsapp.com – it collects updates from carriers all over the world. Swedish tracking numbers usually start with LA or RR and end with SE.

My country isn’t in the checkout list – do you ship there?

We deliver to most countries – see our country shipping guide. If you can’t find your country, send us an email and we will answer your questions.

Is there a minimum or maximum order quantity?

There is no minimum – you can order a single can. The more cans you order, the lower the shipping cost per can. The maximum is 120 cans per order (59 cans for Canada and 75 cans for Australia).

How old do I need to be to order?

You must be at least 18 years old to buy nicotine pouches on snusforsale.com. We verify the age of every customer with AgeChecker.net, so make sure the details you enter at checkout are correct.

How should I store nicotine pouches?

Nicotine pouches are at their best when they are a little moist, so we recommend keeping them cold – preferably in the fridge. Stored that way, they can last for up to a year. The best-before date is printed on every can.

What rules and taxes apply in my country?

Age limits and import rules vary, so check with your local authorities before your first order. As the importer, you are responsible for following local regulations and paying any taxes or customs fees. Customs authorities may open and inspect parcels, and Snusforsale cannot be held responsible for costs if a parcel is seized by customs or another authority.

How do I pay for my order?

Go to checkout, fill in your address and pay with Visa, Mastercard, Apple Pay or Google Pay. Payments are processed by Nets, which keeps your card and personal details secure.

How do you ship my order?

We ship with PostNord, and to some countries with DHL. Delivery usually takes 2–5 business days within Europe and 4–14 business days to other countries.

Can I cancel my order?

Yes, as long as it hasn’t left our warehouse yet – contact us as soon as possible. Orders usually ship within 24 hours, and once an order has been sent it can no longer be cancelled. Unused products in their original packaging can be returned within 180 days of purchase – read more in our refund policy.

Didn’t find your answer? Send us a message or browse the full FAQ.

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Snusforsale only sells to adults aged 18 and over. Nicotine is an addictive substance.